Management Reporting Programme

The keys to knowing what information is required are to understand what should be measured and to be able to produce user friendly information to support the management of the organisation. They can provide a competitive advantage if they show the multi-dimensional analysis necessary to segment and manage the business.

Dimensions of Information should include:

  • Budgeting, planning and forecasting
  • Activity based management
  • Customer management
  • Product profitability
  • Performance management
  • Integrated information

Topics which could be included in a programme are:

  1. Budgeting and planning
    • Using the strategy as direction
    • Building balanced scorecards
    • Developing budgets and targets
    • Activity-based and priority-based budgets
    • Managing activities and costs
  2. Activity-based costing
    • Understanding business processes
    • Using activity-based information
    • Including funding costs
    • Avoiding cost allocation
    • Managing overhead costs
  3. Customer management
    • Customer segmentation
    • Understanding customer information
    • Customer profitability
    • Customer lifecycles
    • Share of wallet
  4. Product management
    • Analysing channel costs
    • Measuring product costs
    • Prioritising products
    • Product mix management
  5. Performance management
    • Understanding objectives
    • Developing performance measures
    • Implementing performance management
    • Linking measures to rewards
  6. Integrated information
    • Sharing common data
    • Consistent terminology
    • Integrated reporting
  7. Managing information projects
    • Managing change
    • Training and education
    • Information for decision making
    • Using information

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