David Riches

David has been in the IT industry for over 35 years and in Financial Services for almost 25 years. He has very strong project management skills and has performed a number of projects involving financial management and budgeting projects in Financial Services organizations. He has also managed performance management projects and the implementation of staff 360 feedback.

For part of his career, David was a key member of the Executive committee and played an influential role with the expansion of a major Australian Insurance Group into new products and the move into other states. During this period, he presided over a number of major achievements. These include:

  • The design and implementation of the customer relationship and customer service systems.
  • The design and implementation of the data and voice network to deliver that customer service.
  • The design, construction and implementation of business continuity plan, including design and build a secure computing site, to ensure no interruption to customer service.
  • Introduction of cost management/containment methods within I.T. including charge back methodology to users that resulted in no growth in cost in I.T. for a period of three years.
  • The close alignment of corporate strategy with the I.T. strategy.
  • Transformed the I.T. function into a customer service orientated, co-operative division as an integral part of the organization.
  • Instituted business process re-engineering and benchmarking as an integral part of the Quality Management practices.
  • Re-engineered the Purchasing and Supply functions:
    • Reduced cycle time to fill a branch requisition from 10 days to within 24 hours
    • Designed and built a complete automated stationery store.
  • And the Accounting function:  
    • End of month reporting from 14 days to 4 days
    • Redeveloped the budgeting cycle to shorten the time to develop the budget
    • Amalgamated all accounting and budgeting processes to a central group
    • Reduced the administration budget by $40 million pa.

For the last ten years David has worked as a senior consultant with one of the major global consulting organisations and has worked on a number of assignments in Australia, Asia and the Middle East in the insurance, banking and communications industries. He is a Fellow of the Australian Computer Society, a former Deputy Chairman of the Research Foundation for Information Technology within the University of Sydney and was co-designer of Bachelor for Information Technology degree at University of Technology, Sydney.

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