Change Planning

Managing change is like managing any other project. It requires a structured approach to the project and the identification of phases of work, key milestones and deliverables against which the success of the project can be measured.

The structured project management approach provides a framework for implementing the operational and technological changes required to implement an organisation's strategies and achieve competitive advantage.

The process of a structured project to manage change can be broken down into four phases:

  1. Evaluate the existing situation
  2. Envision the changes necessary
  3. Empower the change process
  4. Excel by managing the continuously changing environment

Although all the phases are necessary to the successful project, the crucial phase is that of empowering the change process.

Most people are afraid of change. To reduce or eliminate that fear, they must be empowered. To empower people requires communication and communication in a BIG way.

Everyone affected by the change must understand why the change is necessary and how it will affect them. They should also understand what life will be like after the change. This requires significant amounts of communication and all this communication must be consistent. So plan carefully.

However much effort is to be put into the change program, at least a third of that effort should go into communication, before, during and after the program. We have seen many projects fail because not enough effort was devoted to this area.

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