Transformation Planning and Delivery Case Study
We led the change management and business process transformation stream of an enterprise-wide transformation planning and delivery assignment.
This included significant back and middle office cost reductions (ranging from 20% to as much as 80% in some areas with an overall cost reduction of 35%).
It also reduced non value adding activity from 80% to 20% in the front office / customer relationship management areas, and improved staff motivation throughout the organisation (back, middle and front office).
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See also
Change Planning
Managing change is like managing any other project. It requires a structured approach to the project and the identification of phases of work, key milestones and deliverables
Communication Management
Communication is a vital part of the Change Program and should be clearly identified in the project plan.
Transition Management
Transition management encompasses oversight and control of multiple projects in support of a common mission or vision.